Zen Leaf Cannabis Dispensary

J Shantal a month ago

I've shopped at this dispensary since it opened as Sierra Wellness. At times, I've spent $100's per order. September 3rd was my birthday. I bought an eighth and a pre roll to celebrate. I've never been dissatisfied with a cannabis purchase before. I've never made a complaint about a cannabis product before. I wasn't satisfied with my last purchase, and I was very bummed, because it was meant to help me celebrate my birthday. I spoke to a customer service rep, and was basically told 'yeah, we don't care.' This person decided to diagnose me, saying I just must have a high tolerance for THC..... and they don't replace product due to tolerance.... what? So now you're a professional diagnostition? Btw, I haven't been smoking regularly lately, because of lack of funds, my tolerance is lower than usual. I've done just fine with flower in the very same THC ranges I chose for this purchase....Then, I was asked to provide a bunch of information, for no reason, because they had already told me there's probably nothing they can do.... and I was summarily dismissed. So, I have decided that I will never use Zen Leaf again. I don't care that I'll lose my points, I don't care if they're giving f

Suzette Miller a month ago

Even when I run in at the last minute they help me anyways and sometimes even give me a free capri sun to drink. Always have great specials and sales too. Staff is always helpful and friendly especially Nick who helps me with my purchases frequently! Thank you for the awesome service Nick! 5 stars

John Estrada 3 months ago

Zen leaf is honestly one of the best places I go to get my weed. Everyone is really friendly and helpful, I went today and had an amazing experience. Heather was the one who helped me. Let me tell you. This lady is an actual weed scientist. She explained everything from terpenes, to how it makes you feel. You think it’s all talk?! Nah. She literally showed me the notes she’s accumulated from studying the use of marijuana and its effects. Whatever high you’re looking for, or even if you have no clue. Talk to Heather she’ll get you right.

Nathan Deleeuw 4 months ago

I’ve been coming to this dispensary for years and had one of the worst customer service experiences I’ve had anywhere. I bought a 3-for-$60 cart deal a few days ago. The first cart was fine, but the next two both tasted completely burnt right out of the package. I came back politely asking if there was anything they could do, and instead of even trying to help, the employee immediately treated me like I was trying to scam the store for free weed. He pulled up my account and loudly kept repeating that I “hadn’t been there in over a month,” even after I showed him text confirmations from my order just days earlier. He also insisted you “need an account to place an order,” which is completely false because I’ve checked out as a guest multiple times. So he obviously doesn’t know his own system What bothered me most wasn’t even them refusing the exchange (which he took “half my word” for it and only exchanged 1 cart) — it was the way I was treated. The employee was rude, miserable, and intentionally speaking extra loudly enough for everyone behind me to hear, basically implying I was lying and trying to get free product saying “people try getting free weed all the time from me” as if

S F Edited 6 months ago

Alright, I started in Reno, NV at the Zen and they were kool. So I knew out the gate I was in great hands in Carson City, damn can it get any better exceptional customer service. Hella Kool and friendly and awesome. New club for myself and hubby but same club different location. New spot since we moved. Ricardo shout out to. I had the pleasure to have him check me out and ya he is amazing and friendly. Great customer service. I forgot the gentlemen next to him but he was Kool as well. I'll update when I catch his name again I smoke too much so I forgot lol, but thanks guys for making it exceptional. Savannah told us you all were awesome. She transferred to Reno and she worked in Carson first and she raved about Carson City club. Ya she was right. Awesome thank you. See y'all soon!!!! UPDATE: SPECIAL SHOUT OUT TO ALEXIS THE MANAGER OF THIS CLUB SHE IS AWESOME LIKE LITERALLY I GOT THE SUPER PLEASURE TO MEET HER AND SHE WAS OUTSTANDING ALL AROUND ... ALEXIS YOU SURE KNOW HOW TO RUN A BUSINESS . Thank YOU FOR THE PLEASURE OF MEETING YOU ALONG WITH MY HUSBAND CARLOS. WE MOVED HERE A COUPLE WEEKS AGO AND THIS CLUB OH WOW HANDS DOWN. SAVANNAH SURE STEERED US THE RIGHT WAY. THANK YOU RIC